Raise a ticket
Tell us what is happening and we will answer by email.
Have an account? Raise it from your Support tab instead.
Open a ticket from your account
and we can see your shops, your plan and your billing, and the whole conversation stays in
one place under Support.
A ticket raised here gets an emailed link to its thread, where you read our replies and answer. We cannot act on anything touching a shop, its data, its customers or its billing from here: we have no way to know whose shop it is, and taking a stranger's word for that is how accounts get taken over.
A ticket raised here gets an emailed link to its thread, where you read our replies and answer. We cannot act on anything touching a shop, its data, its customers or its billing from here: we have no way to know whose shop it is, and taking a stranger's word for that is how accounts get taken over.