Moderating reviews
Customer reviews wait here for you to look at. Nothing appears on your storefront until you approve it — the queue is opt-in publication, not clean-up after the fact.
The queue
Anything awaiting moderation is listed first, and the count is in the page heading so you can tell at a glance whether there's anything to do. Each row shows the product, the star rating, the review itself and who wrote it. The box above the list filters it by product, customer or review text as you type.
Your three actions
| Action | What happens |
|---|---|
| Approve | The review goes live on the product page. You can still reject it later if you change your mind. |
| Reject | It stays here, marked rejected, but never shows publicly. Use this rather than Delete when you might need to point at it later — a dispute, a pattern of abuse from one account. |
| Delete | Gone for good. It asks first. |
What to reject
Your shop, your call — but the usual line is: reject abuse, spam, anything with personal details in it, and reviews that are really support questions. A bad review is not a reason to reject. A wall of five stars reads as fake; a 4.2 average with a couple of honest three-star reviews sells more than a perfect one.