Contact messages
Everything sent through your storefront's contact form, unhandled first, with the outstanding count in the header so you can see at a glance whether anyone is waiting.
Working the inbox
| Column | What it is |
|---|---|
| From | Name and email as the customer typed them. Reply from your own email client — this is an inbox, not a mail app. |
| Subject / Message | What they wrote. |
| Status | New or Handled. |
Mark handled moves it out of the outstanding count once you've replied — it's a to-do marker, not something the customer sees. Delete removes it for good.
You are emailed as well
Every message that gets through also lands in your own inbox, so you don't have to watch this screen. The wording of that email is yours to change under Email templates — it is the one called Contact form (to you).
What never reaches you, and why
The form is open to anyone on the internet, so it carries two silent guards:
- A hidden field no person ever sees. An automated form-filler completes it and gives itself away. It is thanked in exactly the same words a real customer gets and nothing is sent — telling a bot it failed only teaches it to try again.
- A small puzzle the browser solves while the form is being submitted, which costs a person nothing and costs somebody sending thousands a great deal.
Worth knowing for one reason: if a customer insists they sent you a message and it isn't here, they may have tripped the first guard — some browser extensions and password managers fill hidden fields. They'll have been thanked, so they have no idea. Ask them to email you directly.